Notifications
How we send order updates, shipping alerts, and important service messages.
What you may receive
- Order confirmation after checkout.
- Dispatch notice when your parcel ships (tracking if applicable).
- Delivery alerts (address issue, carrier exception, failed delivery).
- Support replies when you contact us.
- Critical service messages related to security, policy, or compliance.
If you’re not receiving emails, check spam/junk folders and ensure your checkout email is correct.
Marketing vs essential messages
- Promotional emails (optional): restocks, updates, offers.
- Essential messages (not optional): order/shipping/support and security notifications.
Need help?
Go to Contact Us and include your order number.
