Refund & Return Policy

How returns, refunds, and faulty items are handled on Balisongs.UK.

1) Return eligibility

  • Returns must be requested before sending items back.
  • Items must be unused and in original condition unless faulty/damaged on arrival.
  • For hygiene/safety and compliance reasons, some items may be non-returnable once opened/used.

2) How to request a return

  • Contact us with your order number and reason for return.
  • We will confirm the return address and required steps.
  • Do not ship back without confirmation—unconfirmed returns may be refused.
Start here: Contact Us

3) Faulty / damaged items

  • If your item arrives damaged or faulty, contact us within 48 hours of delivery.
  • Provide photos/video and packaging images so we can process quickly.
  • We may offer replacement, partial refund, or full refund depending on the case.

4) Refund timing

  • Once approved, refunds are issued to the original payment method.
  • Bank processing time varies (typically a few business days).

5) Return shipping costs

  • If the return is due to our error or confirmed fault, we will advise the best solution.
  • If you changed your mind, return shipping may be your responsibility.