Return policy

Refund & Returns Policy
(Applicable to customers in Belgium, Canada, Denmark, Germany, Italy, the Netherlands, Spain, the United Kingdom & Australia)

  1. Final-Sale Items
    All knives, knuckle-dusters and other bladed or age-restricted items sold on balisongs.uk are final sale. We do not accept returns or exchanges if you simply change your mind, order the wrong size/colour, or decide you no longer need the product. This restriction is permitted under UK and EU distance-selling law for items that pose safety, hygiene or age-verification risks.
  2. Defective or Damaged Goods
    Under the UK Consumer Rights Act 2015 and equivalent EU statutes, you are still entitled to a remedy if the goods are faulty.

Inspection window: Please check your parcel within 48 hours of delivery.

Eligibility: Manufacturing defects, blade lock failure, broken packaging seals in transit, wrong item shipped.

Remedy options:

A like-for-like replacement (subject to stock availability); or

A full refund to your original payment method.

Claim process: Email info@ztechknives.com within 48 hours, quoting order number, clear photos/video of the defect and the outer shipping label.

  1. Return Authorisation (RMA)
    Returns without a pre-approved RMA number will be refused. Once your claim is validated, we will email an RMA form and return instructions. Parcels sent back without RMA will be treated as abandoned.
  2. Shipping Costs
    If the item is confirmed defective, we cover both outbound and return postage using a tracked service. For all other cases, returns are not accepted and postage is non-refundable.
  3. Non-Returnable Circumstances
    Situation Reason
    Items showing signs of use, sharpening or disassembly Health & safety / age-verification risk
    Any product altered by the customer Voids manufacturer warranty
    Parcels returned because the recipient failed age-verification on delivery We will refund product price minus shipping & £10 restocking fee
  4. Time Frames
    Stage Days
    Notify defect after delivery 48 hours
    Ship the authorised return within 7 days of RMA issuance
    Inspection & refund processing 3 business days after parcel arrives
  5. Country-Specific Contact Points
    Country Return hub / email
    UK & EU info@ztechknives.com

(All returns must first obtain RMA approval; sending to the wrong hub may delay processing.)

Policy Updates
This policy is reviewed quarterly to comply with Google Merchant Center requirements and relevant consumer legislation.

Exchanges
We do not offer product swaps or exchanges for any reason. Please place a new order once your refund (if applicable) is issued.