Buyer Protection
Our support rules for delivery issues, damaged items, and order verification.
What we cover
- Confirmed damaged/faulty items on arrival (with evidence).
- Orders that show delivered but not received (carrier investigation required).
- Verification support for payment holds/checkout security checks.
What we need from you
- Order number and email used at checkout.
- Clear photos/video of the issue and packaging if damaged.
- For “not received” cases: confirm delivery address and local check.
Fastest: WhatsApp us
Important notes
- Carrier delays and customs checks can happen; we’ll help you track and resolve.
- We may request additional verification to prevent fraud/chargeback abuse.
- Return/refund rules are in Refund & Return Policy.
