Transaction Services Agreement

Terms covering payment processing, fraud checks, authorisations, refunds, and dispute handling for purchases on Balisongs.UK.

1) Scope

  • By placing an order, you authorise us and our payment partners to process your payment and perform security checks.
  • This applies to card/wallet payments and any approved alternatives (e.g., bank transfer on request).

2) Fraud prevention & verification

  • We may request additional details to verify a transaction (billing confirmation, identity checks, etc.).
  • If verification is not completed, we may cancel and refund the order.
  • We may refuse or limit transactions that appear suspicious or non-compliant.
This protects both buyers and our checkout system from fraud and chargeback abuse.

3) Authorisations, holds, and partial captures

  • Some methods place an authorisation hold before the final capture.
  • If supported, we may capture payment per shipment for split dispatch.
  • Hold release timing depends on your bank/provider.

4) Chargebacks & disputes

  • Please contact us first—most issues can be solved faster via support.
  • If a chargeback is filed, we may submit evidence (order logs, delivery proof, communications).
  • Fraudulent disputes may result in account restrictions.

Support: Contact Us

5) Refunds